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Position Description: POSITION SUMMARY Under direction from the Director of Health Education, Outreach, Cultural and Linguistic (C&L) Services this position is responsible for the daily supervision of staff and assist with the evaluation and operation of the health education, cultural and linguistic services, and community outreach department. This individual has a critical role in the operations of the Department of Health Education, Outreach, Cultural and Linguistic Services. This department supervisor will have responsibility for scheduling and supervising department employees and for organizing and coordinating events of the department. In addition, the department supervisor has an important role in assisting the director in evaluating the effectiveness of department programs. The Supervisor shall have a solid background in health education and have experience in supervising individuals with diverse educational and professional experiences. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) • Supervise staff and assist with the daily operation of the department. • Assist with the scheduling of staff health education and outreach events, particularly for evening and week-ends. • Demonstrate understanding of health education and cultural & linguistic services. • Supervise health education programs to reduce health disparities, improve cultural competence and linguistic access. • Assist with the preparation of internal job aid procedures as they relate to health education, cultural and linguistic services, and community outreach departments • Assist with the coordination of referrals and scheduling of staff for events, including evening and week-end events. • Assist with the monitoring and program evaluation of health education and outreach activities. • Assist the Director with the implementation of the Group Needs Assessment (GNA) survey as required by the Department of Health Care Services. • Assist the Director with yearly program and regulatory audits for health education, cultural and linguistic services. • Research and analyze qualitative and quantitative data, prepares statistical reports, and submits final report to Director of Health Education. • Maintain a strong external presence within the provider community while promoting programs and services • Coordinate health education with health services and medical management. • Assist the Director with provider relations, member services, and health services on specific training and in-service trainings on health education programs, cultural and linguistic services, and disease prevention activities. • Assist with the coordination between the Departments of HE, C&L, and Outreach with the Department of Quality Improvement for the purposes of improving the quality of care to members of Gold Coast Health Plan. • Performs such other duties as assigned • Coordinate diverse project activities involving other Plan departments, contracted vendors and providers • Work effectively with multicultural populations and work as part of a multidisciplinary team. • Analyze difficult problems, develop a positive course of action, and follow through on its implementation. • Prepare clear and concise reports, correspondence, and other written materials; prepare and provide effective orientations and educational presentations • Communicate effectively in writing and orally in order to convey information, in a manner consistent with job functions. • Organize own work, set priorities, meet critical deadlines, and follow-up on assignments with a minimum of direction • Work in a fast paced, diverse organization that is performance oriented. • Maintain confidentiality regarding sensitive information. • Developing and maintaining constructive and cooperative working relationships with others, including members, customers, service providers, the citizenry, and the medical community.
Skills Required : Knowledge of: • The principles, techniques, and practice of public and community health education, including the understanding of the theory and ability to apply knowledge of the basis of human behavior, the process of education, motivation, and group work, and the relationships of cultural patters of human behavior. • A Medi-Cal health plan or health care organization providing care to a low income population • Cultural needs of diverse ethnic minority populations.
Skills Preferred: Competency Statement(s) • Customer Oriented - Ability to take care of the customers" needs while following company procedures. • Accountability - Ability to accept responsibility and account for his/her actions. • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. • Communication, Oral - Ability to communicate effectively with others using the spoken word. • Communication, Written - Ability to communicate in writing clearly and concisely. • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. • Management Skills - Ability to organize and direct oneself and effectively supervise others. • Organized - Possessing the trait of being organized or following a systematic method of performing a task. • Time Management - Ability to utilize the available time to organize and complete work within given deadlines. • Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Experience Required: 3 plus years of experience in supervising employees within a health care setting. Including selecting, training and evaluating emp Experience in health education and promotion activities, and in community health education. All licenses and certificates must be maintained as a condition of employment. • Possession of, or ability to obtain, a valid appropriate California driver"s license. • Maintain a satisfactory driving record. • Bilingual in Spanish and English preferred
Education Required:Bachelor's Degree (four year college or technical school): Preferred Master's Degree Preferred, Field of Study: uch as public health or a related field
PHYSICAL DEMANDS N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day) Physical Demands Lift/Carry Push/Pull
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