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Project Manager - [Customer Care PM]
Ref No.: 18-01540
Location: San Bruno, California
First Opening - PM Walmart

Position Description
The Customer Care Project Manager will oversee projects related to how we communicate with customers across multiple channels including email, text messaging and push notifications. The Project Manager will collaborate with a wide range of stakeholders including marketing, software development, UX design and customer care to ensure communication enhancements are effectively designed to improve customer experience and implemented efficiently.
Specific responsibilities include:
Manages Customer Care programs from project inception through post-launch by defining and executing on project goals and objectives; developing and maintaining a project schedule to track milestones; developing and executing plans for managing risk; escalating project-related issues to management; providing project status reports to stakeholders and management; and partnering with cross-functional teams to build, define, and manage project workload.
Assists in cross-organizational alignment and communications by partnering with stakeholders to identify project scope, direction, and plan; collaborating with stakeholders to execute and launch complex projects; developing and communicating mitigation plans; and monitoring and administering project gating and governance processes.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Minimum Qualifications
Bachelor's degree in Business, Information Systems, Supply Chain management or related field and 3 years experience in project management or related field OR 5 years experience in project management or related field.
Strong communication skills
Exceptional interpersonal skills. Must be able to build and maintain effective cross-functional relationships.
Proficiency with MS Excel, PowerPoint, Project

Additional Preferred Qualifications
Master s degree in Business, Operations, or related field.
Project Management certification.