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Help Desk/Technical Support Eng I
Ref No.: 18-01447
Location: Rancho Cordova, California
Experience: 3 years professional experience.

Education: Associates Degree or equivalent.

Responds to customer product inquiries, answering technical questions, and analyzing problems via hotline, emails, or other written forms in timely fashion. Identify, manage, and resolve junior level troubleshooting problems with malfunctioning electro/mechanical equipment or software applications. Escalate technical issues to Tier II and Tier III product support representatives. This is a hotline product support position, not a helpdesk technician role.