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Inbound Sales and Service Representative 
Ref No.: 18-01408
Location: Inbound Sales and Service Representative , Connecticut
Start Date / End Date: 09/24/2018 to 04/19/2019
Title                       :     Inbound Sales and Service Representative 
Work Location       :     Stamford, CT 06905
Work Hours           :     11:30-8:00
Duration                :     7 months with possible extension

Key areas of responsibility: 

• Outstanding customer service measured through Customer Feedback 
• Effective resolution of “Reason for Call” on the first interaction 
• Prompt reporting of product quality or safety trends 
• Acceptable “Goodwill” offerings to Customers who have had poor experiences 
• Talk with customers by phone to provide account balance information 
• Handle return authorizations, changes, additions, and deletions 
• Complete forms for charges for service requested and make change of address records 
• Provide invoice copies and/or statement of accounts as requested 
• Adjust complaints concerning billing or service rendered 
• Refer complaints of service failures to designated departments for investigation 
• Provide outstanding support and service to internal and external customers 
• Establish customer rapport 
• Flexibility in shift times 
• Maintain acceptable attendance 
• Order entry when interacting live with a customer 

Requirements: 
EDUCATION and/or EXPERIENCE 
• Bachelor's Degree from four-year college or university 
• 1 to 3 years of sales or customer service experience 
• Ability to solve practical problems 
• Ability to type 60-80 WPM