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Customer Service Rep II
Ref No.: 18-01368
Location: Rancho Cordova, California
Start Date / End Date: 08/29/2018 to 12/31/2018
Title Customer Service Representative
Primary Responsibilities This position is responsible for answering phones and processing sales orders for disposable products, field service parts requests and miscellaneous items, invoicing and filing.
Enter sales orders into SAP ERP system and work with technical support and shipping personnel to make sure that shipments are allocated and processed daily.  Responsible to also monitor email and electronic fax orders.
Provide telephone coverage for customer service lines, answering general questions regarding product pricing, availability and shipment tracking.
Responsible to set up new customers and sending credit paperwork to Finance dept. 
Filing and general office work.
Invoicing daily shipments.
Data entry in SalesForce for asset tracking and RMA processing.
This position will not have responsibility for a sales territory, but will support the overflow and provide backup support to CSR II & Sr CSR’s
Scope/Complexity Applies job skills and learns company policies and procedures to complete routine tasks.
Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
Supervision Normally follows established procedures on routine work, requires instructions only on new assignments
Supervisory Responsibility n/a
Education & Experience High school education or equivalent.
Requires 1-2 years’ experience in a customer service role with general knowledge of order processing in a manufacturing environment.
Special Skills / Qualifications Experience with various computer programs including MS Office (i.e. Microsoft Excel, Windows, Outlook Express etc.); SAP helpful
Knowledge of proper English usage, grammar, spelling, vocabulary and of generally accepted office practices, procedures and equipment
Working knowledge of office equipment (printers, copiers, faxes, multi-line phones, etc.)