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ServiceNow Technical Consultant
Ref No.: 18-01229
Location: Santa Clara, California
Position Type:Direct Placement
Start Date: 08/10/2018
ServiceNow TC
5-7 years
Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or other related field or higher (preferred)
Certified ServiceNow System Administrator, Developer, and Implementation Specialist certification (highly preferred)
ITILv3 foundation/Certification (preferred)
Understanding of Software as a Service (SaaS) and client server architecture
Extensive background in ITSM implementation, process design with an excellent knowledge of Infrastructure and Application Change, Release, Configuration and Service Asset, Incident and Problem Management using ServiceNow
Strong understanding of IT service delivery.
Familiarity with SDLC module
Knowledge of LDAP/active directory, single sign on process, and administration (preferred)
Strong understanding of cloud technologies, web applications, and networks
Experience with JavaScript, HTML, CSS, XML (required)
Experience in ServiceNow scripting
Working knowledge of the web applications, networks, protocols and email (SMTP, POP3).
Excellent presentation skills, verbal communication skills. Good documentation and process flow diagramming skills.

5+ years of IT experience and ServiceNow implementations of core processes (ITSM, HRSM)
Experience of large scale implementation and Agile Methodology.
3rd party software integrations with ServiceNow.
Hands-on experience in training end users in the usage of ServiceNow for change, release, configuration and asset management.
Strong project management experience
Design, configure and customize ServiceNow platform for client to implement/sustain the following modules: Incident Management, Problem Management, Service Request Management, Configuration Management (CMDB), Change Management, Release Management, Asset Management, Service Catalog, Include Security Incident Management, Customer Service, Human Resources, and Marketing.
Evaluate complex business and technical functions to convert into automated workflows and innovative solutions
Participate on a team in a highly professional, customer-service environment supporting in-house ServiceNow ITSM and customer ITSM instances.
Deliver consistent continuous improvement of user experience, processes and development.
Drive process, UI and workflow delivery with a focus on best practices including ITIL.
Gather user input, lead focus groups and facilitate workshops.
Develop and maintain a functioning ServiceNow Platform, installed in production in the customer cloud environment .
Identify efficiencies and opportunities; make recommendations
Integrate ServiceNow with other corporate applications via web services, mid server, email etc.
Engage process owners and business stakeholders to translate business requirements into feasible functional requirements.
Configure and implement ServiceNow solutions using scripting and all appropriate components offered by ServiceNow to meet specific business needs.
Solution and provide requested enhancements to existing ServiceNow applications.
Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS.
Supporting technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, and Reporting.
Able to take responsibility to ensure customer needs are met within a collaborative environment where work must be coordinated with technical teams and customers.
Communicate with technical staff and non-technical staff to ensure work meets technical requirements and customer business needs.