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Customer Firmware Engineer-NVMe Products
Ref No.: 18-01212
Location: San Jose, California
Position Type:Contract
Experience Level: 7 Years
Start Date: 08/08/2018
Responsibilities:
  • Analyze, debug, and resolve firmware issues observed at domestic and international customer sites as well as at local and overseas development centers.
  • Triage and root cause system, driver, and device interoperability issues at customer sites.
  • Collaborate with core development teams to extract and analyze debug information and implement and deploy firmware patches.
  • Assist customers by running or inspecting their tests at onsite locations.

Background/ Experience:
  • BS in Computer/Electrical/Electronic Engineering or Computer Science, and 3 years of relevant experience in software or firmware or a MS Computer/Electrical/Electronic Engineering or Computer Science is required.
  • Have significant direct experience with drivers or firmware in a storage technology such as NVMe or PCIe, and SATA
  • Strong experience in C/C++ for embedded systems is required.
  • Hands on experience with UART/JTAG/ICE debuggers, firmware debugging and protocol analyzers, is preferred.

Skills & Abilities:
  • Demonstrated ability to work as a team member, as part of a local and globally distributed team.
  • Good oral and written skills for communication and documentation of technical information
  • Open to frequent and possible extended domestic and/or international travel.
  • Is comfortable working in a multinational environment and understands how to leverage cultural diversity.
  • Ability to work well with internal and external customers