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Registration and Authorization Associate (Government Services Experience) 
Ref No.: 18-01026
Location: Framingham, Massachusetts
Start Date / End Date: 09/15/2018 to 12/01/2018
Title                            :    Customer Service Rep II -
Work Location          :   Framingham, MA 01702

Work Hours              :    8:30am - 5:00pm
Contract duration     :   3 months with possible extension

Experience: 2-5 years of experience in position or specialization. Education: High-school/Associates or equivalent experience if applicable. Certification if applicable. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.  First point of customer contact for general inquiries like pricing, products, scheduling etc.  Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. 

The Registration and Authorization Department Associate is an entry level position focused on learning and performing accurate collection and data entry of the required financial and demographic information for all patients. Such information shall be inclusive of, but not limited to, pre-certifications, authorizations, referrals, insurance and employer plan terms, patient types, payers, and regulatory guidelines related to compliance. 

Incumbent is accountable for assuring all records are located and processed on a daily basis. Incumbent acts as a liaison between sales, patients and/or family members, and other medical personnel as well as internal and external stakeholders. Incumbent must have excellent customer service skills in order to assure the needs of our community and customers are met. 

This position will be responsible for obtaining authorizations for treatment from various payers, following up on authorization requests, and expiring authorizations; running appropriate reports to identify upcoming expirations, submitting requests for additional authorization when indicated, maintaining patient files with accurate and current authorization information, coordination/communication with various locations regarding authorization status, assisting with insurance verifications and other billing office duties. 

You are a part of a culture of collaboration and team building is embraced. You will be recognized for your individual achievements as well as your contribution to the team dynamic. 

To succeed in this role, you should have the following skills and experience: 
• Education Requirements: Associates Degree in Medical Billing and Coding or Accounting, preferred. Two years of experience in lieu of education may also be considered. 
• Computer experience is essential. Must be technically savvy and comfortable using software, including, but not limited to: billing software, MS Office, and web based Insurance Portals. 
• High aptitude to learn new programs, system integrations, and business processes. 
• Excellent customer service skills. 
• Strong written and verbal communication skills. 
• Ability to manage relationships with various Insurance payers. 
• Ability to multi-task and work courteously and respectfully with fellow employees, clients and patients.
• Strong work ethic with proven track record of accuracy, dependability and consistency 
• Must be able to think independently, have strong problem solving skills, and have a continuous improvement mentality.