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Customer Service Rep I
Ref No.: 18-00846
Location: Framingham, Massachusetts
Start Date / End Date: 06/11/2018 to 12/10/2018
Title                          :   Customer Service Representative.
Work Location        :    Framingham, MA
Work Hours            :    Mon- Fri 10am-6:30pm 
Contract duration  :    6 months.
 
 
 
   
Description:
 
You’re Challenge

You will be part of the B2B team servicing our program partners to ensure that they receive world class service, their issues are listened to and escalated as needed, orders are placed and all questions and concerns are addressed and handled in a timely manner with a smile. 

Responsibilities: 

• Respond to phone, mail, electronic, and fax inquiries, requests, compliments, and complaints from client's Lifeline’s B2B programs and key accounts and from Lifeline’s internal departments by taking full ownership of problem until fully resolved to customer’s satisfaction. 
• Role will include many activities, ranging from administrative, phone support, and data processing tasks as required, to support the full complement of Lifeline’s service offerings. 
• May actively sell Lifeline services or resell Client's Lifeline’s service(s) to customers 
• May provide back-up phone support to the Response Center. 


You’re Team: 

Provide world-class customer service to client's Home Monitoring-Lifeline customers, including Subscribers, Caregivers, Payers, Programs, Installers, Referral Sources and other internal clients


Lifeline departments based in Framingham, MA. 

We are looking for: 

High School Diploma or GED required 
• A minimum of 2 years of related experience 
• Experience managing multiple priorities 
• Must be proficient in English. Second language a plus. 
• Positive response to improvement 
• Demonstrate proficiency in oral and written communication skills, including appropriate grammar and spelling. 
• Excellent service etiquette 
• SAP is a plus and strong Excel skills needed. 
• Knowledge of Windows applications, including Word 
• Ability to navigate through a variety of computer applications 
• Ability to work in a fast-paced, changing, and challenging environment 
• Good problem solving skills and attention to detail 
• Ability to work independently