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IVR Developer
Ref No.: 18-00358
Location: Mountain View, California
Position Type:Contract
Start Date: 03/08/2018

Responsibilities:
  • Work with team members to understand business and technical requirements
  • Develop applications which meet business and technical requirements
  • Hands-on application development in a team environment
  • Designs and programs Speech IVR applications to meet complex business needs.
  • Provides day-to-day voice operation support and central monitoring of all IVRs, application servers and speech servers.
  • Performs engineering, analytical and support tasks and activities associated with areas within the contact center function (e.g., center design, engineering, implementation, programming/scripting, diagnostics or operations/user support).
  • Installs and maintains all contact center technology systems to include but not limited to, IP Contact Center, CTI (computer telephony integration), IVR (interactive voice response)/voice portal, voice recording, speech recognition (Nuance), workforce management, and reporting systems.
  • Works with peers and management to resolve issues and validate IVR/CTI/Scripting requirements within areas of responsibility. Provides technical guidance and advice on complex programming where needed.
  • Responsible for coordinating, administering or participating in moves, adds and changes, fault isolation and resolution, and end-user support as needed.
Qualifications:
  • 3+ years of web based IVR development experience, 5+ years of J2EE or .NET development experience, 5+ years of relational database experience (Oracle, DB2, SQL Server), 5+ years of Eclipse or similar IDE experience, 2+ year of Struts or other MVC based framework experience, Expert in OOD, OOP and Design Patterns
  • Knowledge of Java / J2EE application design, development and implementation
  • Experienced with Linux operating systems
  • Expert knowledge of XML, VXML 2.1 and voice application design patterns and algorithms
  • Experienced designing, developing and implementing IVR applications using Orchestration Designer 7.x, Voice XML 2.1 and Java.
  • Experienced with Restful web services, JSON, HTML5, JavaScript and CCXML.