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User Experience Researcher
Ref No.: 18-00332
Location: San Jose, California
Start Date: 03/02/2018
As a User Experience Researcher, you will work collaboratively with our design, product and engineering teams. You will design and execute primary research to understand our customers' needs and pain points. 

Primary responsibilities: 

Conduct multi-screen research to inform the definition and development of eBay Marketplace's products. Research spans from generative research to design, launch and measurement of product performance 

Design, plan and conduct user research, employing methods such as: remote usability, field studies, competitive evaluations, usability studies, RITE studies, surveys, diary studies, and other relevant approaches 
Provide insight and vision to the team based on understanding user needs and behaviors 
Lead stakeholders in translation of research findings into actionable results, activating design thinking and concept making through facilitation 
Build strong relationships with Designers, Product Managers, Marketing, Analytics and Engineers to deliver impact on our global products 
Synthesize research findings from other data sources (including market research, site analytics and secondary research) into meaningful recommendations and actionable results 

Knowledge of research methods and tools for conducting research across devices and markets 
Knowledge of user-centered design principles, UX standards and fundamental user behaviors 
Knowledge of a variety of quantitative and qualitative user research methods including remote studies, lab and field studies, competitive benchmarking, diary studies, heuristic evaluations, survey research, etc. 
Experience with remote usability tools 
Deep understanding of the nuances of different methods and how best to combine them to meet research objectives 
Ability to develop creative approaches to researching complex user experience problems and convey ideas in a tangible form 
Must be innovative and demonstrate an ability to "think out of the box? 
Must be proactive, striving to deliver beyond what is asked for 

3+ years experience in user research 
Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, Information Architecture or related field 
Formal training (course work) in a variety of user experience research methods (such as lab and field research, survey design, statistical analysis) 
Must be organized, able to act independently and able to switch rapidly between different projects in a fast-paced and exciting environment 
Strong oral and written communication skills a must 
Strong grasp of English language in order to communicate customer insights effectively 
Commerce experience a plus
Thank's & Regard's
Awad Bin Yousuf  | Account Manager
Direct : 213-228-3482 | Email -
NextGen Technologies Inc.
1735 North 1st Street #308, San Jose, CA 95112