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Software Engineer IV
Ref No.: 18-00211
Location: San Jose, California
Description:
The successful candidate will be providing additional support to the SCM team in terms of managing daily requests, performing maintenance and upgrades to the key applications (e.g. GitHub). The current team supports a variety of applications (GitHub, ClearCase, Sonar, Nexus, etc.) and temporarily need an additional individual as we reassign resources to assist in other projects.

We are looking for someone with good communication skills, the ability to learn a custom environment, experience in an enterprise setting, and a background in SDLC (Software Development Life Cycle) while providing great customer support and interactions.

Key characteristics include:

• Past experience with SCM systems, and large scale (large company) systems
• Focus on the customer with the analytics to back up efforts to improve and increase customers satisfaction such as NPS (Net Promoter Score)
• High quality, release and execution
• Excellent written and communication skills (including documentation)

Knowledge of the following is required:
• Git and GitHub Enterprise (not just GitHub.com experience)
• Customer support background / experience
• Branching and merging strategies
• Large scale development environments

Knowledge of the following is desirable
• GitHub Enterprise (2.11 and 2.12)
• Jira and Confluence
• Docker / Kubernetes
• VMWare / Openstack
• Network troubleshooting
• System environments and performance
• Customer support via email based communication
• Java / programming background


Additional Notes:
• Hands-on experience with GitHub Enterprise tool is the primary requirement
• Having knowledge regarding the majority of the above desired skills would be preferred
• Must have experience in large corporate/enterprise settings

Nice to haves:
• Scripting experience (PERL)

Open to local and non-local candidates who are willing to relocate. Work will need to be done in San Jose.

Up to a 40 hour work-week in San Jose California. Relocation / telecommunication is not part of the process.