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User Experience Researcher
Ref No.: 18-00152
Location: San jose, California
User Experience Researcher


User Experience Researcher

As a User Experience Researcher you will work collaboratively with our design, product and engineering teams. You will design and execute primary research to understand our customers' needs and pain points.

Primary responsibilities:
Conduct multi-screen research to inform the definition and development of eBay Marketplace's products. Research spans from generative research to design, launch and measurement of product performance
Design, plan and conduct user research, employing methods such as: remote usability, field studies, competitive evaluations, usability studies, RITE studies, surveys, diary studies, and other relevant approaches
Provide insight and vision to the team based on understanding user needs and behaviors
Lead stakeholders in translation of research findings into actionable results, activating design thinking and concept making through facilitation.
Build strong relationships with Designers, Product Managers, Marketing, Analytics and Engineers to deliver impact on our global products
Synthesize research findings from other data sources (including market research, site analytics and secondary research) into meaningful recommendations and actionable results

Knowledge of research methods and tools for conducting research across devices and markets
Knowledge of user-centered design principles, UX standards and fundamental user behaviors
Knowledge of a variety of quantitative and qualitative user research methods including remote studies, lab and field studies, competitive benchmarking, diary studies, heuristic evaluations, survey research, etc.
Experience with remote usability tools
Deep understanding of the nuances of different methods and how best to combine them to meet research objectives
Ability to develop creative approaches to researching complex user experience problems and convey ideas in a tangible form
Must be innovative and demonstrate an ability to "think out of the box "
Must be proactive, delivering beyond what is asked for
2+ years experience in user research for junior candidate and 5+ years for senior candidate
Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, Information Architecture or related field
Formal training (course work) in a variety of user experience research methods (such as lab and field research, survey design, statistical analysis)
Must be organized, able to act independently and able to switch rapidly between different projects in a fast-paced and exciting environment
Strong oral and written communication skills a must
Strong grasp of English language in order to communicate customer insights effectively
Commerce experience a plus