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Software Engineer--NCR
Ref No.: 17-01375
Location: Duluth, Georgia
 Title : Software Engineer
Location : Duluth, GA
Client :  Digital Insight
 
 
We are looking for candidates with the following key requirements:
 
• Able to analyze and parse through log data to identify issue and solve
• Experience with UNIX, SQL(Informix), HTML, and JavaScript
• Able to work using command line, navigate between directories and files, understand/change permissions of files, update DB using SQL queries
• Experience with various technical software support processes/troubleshooting in implementation, application development, editing files and inserts in DBs
• Communicates (verbal and written) complex issues to assist our customer care team to understand and translate the issues and resolutions to our customers
• Handle high ticket volume across multiple product lines via ticketing system, chat channel, critical phone line and escalations
• Must have some related software engineering/application troubleshooting experience in application development and information systems, editing and inserting.
 
Required Skills:
 
• Required experience with UNIX, SQL (Informix in particular), basic HTML, and Java Script.
• Understanding of technical software support processes.
• Must have excellent oral and written communication skills, a strong customer orientation and good organizational skills.
 
Preferred Skills:
 
Financial institution and data process vendor interface knowledge is highly preferred.