Previous Job
Technical Customer Support --Internet Brands
Ref No.: 17-01365
Location: El Segundo, California
Start Date: 11/15/2017
Full Slate is actively searching for a Technical Customer Support Representative who is an exceptionally motivated, self-starter with high potential to serve in our growing client services department. Should be a goal-oriented, highly organized problem solver who works well independently and in a team environment. The ideal candidate should be able to gather technical information and communicate resolution to non-technical people in a timely manner, as well as have excellent follow-through and follow-up etiquette. Candidate must be self motivated and able to self manage themselves as the supervisor is located remotely.
Answer Customer / Technical / Billing Support Inquiries Troubleshoot and document work effectively
Escalate proven issues with clear, concise, and systematic process documentation Help with testing new features, bug fixes and other enhancements
Provide assistance to direct supervisor on various projects
Excellent written and verbal communication and positioning skills Excellent interpersonal, organizational & listening skills
Effective prioritization skills, ability to manage time across multiple priorities Flexibility, handles fluidity and change well
Ability to learn quickly and work independently Winning, supportive attitude
Strong work ethic and attendance Strong sense of passion and vision
Excited about promoting success and growth within a start-up environment
Additional Qualifications:
BA/BS preferred
2-3 Years customer service experience
CRM, Jira, and Google Drive experience preferred
Not afraid to dig into very technical troubleshooting (often involving scripts and queries) Excellent research skills, demonstrable resourcefulness
Candidates should have a love for customer service and helping others
Technical Background working with Internet Technologies, HTML, Photoshop, CSV, cmd, Ruby, and firewalls
Technical knowledge is a plus but not required (just be ready to learn!!)