TECHNICAL TRAINER III
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TECHNICAL TRAINER III
Ref No.: 17-01247
Location: San Jose, California
Start Date: 10/31/2017
  We're looking for an experienced technical writer and training content developer to help us take our internal information security training and awareness program to the next level. As a technical writer and training content developer for the Global Information Security team, you'll compose newsletter articles, online training courses, digital media, emails, and knowledge base articles to help keep eBay information safe. You'll work with stakeholders across the globe to deliver content that is accurate, engaging, and effective.

What You'll Do
Identify the most effective way to support specific outcomes through communication and training
Adapt information to the needs and backgrounds of a variety of audiences
Present complex topics with clarity and simplicity
Use formatting and graphics effectively to increase message impact
Collaborate effectively with a variety of stakeholders
Objectively measure and report the effectiveness of your work
Proactively manage your projects and communicate status

What We're Looking For
Bachelor's degree in technical communication, writing/composition, computer science, or other technical field. Specific cybersecurity education, certification, and experience preferred.
5+ years of related experience with a Bachelor's degree, or 2+ years with a Master's degree.

Skills You Need
Very strong writing, editing, and formatting skills
Ability to empathize with your audiences to understand what they need to know
Ability to express ideas clearly and concisely
Ability to listen, collaborate, and to give and accept constructive feedback
Working knowledge of HTML and wiki markup
Ability to navigate complex information sources and to research independently
Ability to ramp up quickly on new software tools
Passion for security and a great user experience

This team is looking for someone to summarize trainings and documents. This person should be knowledgeable in many areas. Ability to learn quickly, be resourceful.

Day to day: develop and summarize training materials, edit content in docs, arrange meetings, create timelines and complete content by the deadline. Draft security alerts and internal communications. Document reviews, upload docs in Wiki. Should be self motivated and social-able.

Interview Process: manager will schedule interviews next week for the week of the 23rd and in persons for the first week of Nov. Please note, the manager is in Austin and will fly out. Please submit resumes asap to accommodate this timeline.