Application Engineer III
Previous Job
Previous
Application Engineer III
Ref No.: 17-01106
Location: San Jose, California
Start Date / End Date: 11/01/2017 to 10/31/2018
As an eBay Developer Technical Support (DTS) engineer, you will engage with third-party developers through support tickets, developer community forums, and knowledge base articles. You may also be asked to participate at industry events and/or conduct developer training sessions.

You will work with a variety of eBay teams, including engineering, community management, documentation, business, product, operations, customer support, and mobile teams; as well as other eBay companies.

Job Duties
• Review, research, diagnose, and respond to technical issues and questions from third-party and internal developers
• Read and debug customer code
• Publish technical articles and sample code to demonstrate proper uses of eBay APIs
• Conduct customer application reviews and ensure they adhere to eBay policies and guidelines
• Code complex HTTP client applications for diagnostics, testing, and/or documentation
• Meet or exceed eBay’s support SLAs and strive to continuously improve team and individual performance
• Adhere to project goals and milestones
• Participate at industry events and/or conduct developer training sessions, as needed

Technical Skills:
• Researching, diagnosing, and responding to technical issues and questions from developers
• Hands-on experience with web services/APIs and related technologies, including: HTTP, REST, SOAP, XML, JavaScript, JSON, XML, and OAuth
• One or more of: PHP, Python, Ruby, Perl, .NET, Java, ASP, or Objective C
• SQL, database modeling, and using DBMS (such as MySQL, IBM D2, or Oracle)
• Developing and deploying complex HTTP client applications
• Experience with eBay APIs and the eBay developer ecosystem is a plus
• Active engagement with open-source tools and communities is a plus
• Experience developing or integrating systems through the full life cycle, from planning, implementation, testing and documentation, deployment, and maintenance, is a plus

Customer Support Skills:
• Experience providing technical support to developers
• Experience working with external customers
• Proven ability to promptly and tactfully answer support related email, phone calls, and other electronic communications
• Aptitude for solving challenging problems by combining input from a broad range of engineers and forming your own solution
• Strong ability to learn new technologies quickly, and ability to discuss concepts with software engineers as well as less technical customers
• Experience working in ecommerce-based, dynamic, fast paced, result oriented organizations
• Passion about customer success and about doing what it takes to resolve customer issues.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills
• Ability and willingness to travel for events and conferences, if needed
• Experience selling on eBay is a plus

Operational Excellence Skills:
• Self-organized and able to work effectively within a small team
• Independent and efficient, able to meet rapid deadlines
• Self-motivated and detail-oriented
• Proven commitment to quality and a thorough approach to the work
• Proactive attitude and a passion get the job done well
• Flexible attitude, ability to perform under pressure

Education
• Master’s degree, or foreign equivalent, in Engineering, Computer Science or a closely related field and
• Three (3) years of experience as a technical support engineer
• (or) Five (5) years of experience as a QA or software engineer
• (or) Bachelor’s degree, or foreign equivalent, in Engineering, Computer Science or a closely related field and five (5) years of experience as a technical support engineer
Interview/screen process

Top skills the manager is interested in:
1. Any of the coding languages work. The team is short in the Python skill set so prefers to see
candidates with strong Python coding experience.
2. Good technical strengths in API
3. Strong verbal and written communication skills
4. Mobile coding platform is a plus for this team