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Technical Customer Support
Ref No.: 17-01098
Location: San Jose, California
Position Type:Contract
Start Date: 10/16/2017
 Technical Customer Support Representative 
El Segundo CA
12+ months (Contract to Hire”)
Internet Brands – Full Slate
 
About the Company: This is part of Internet Brands Full Slate was founded in 2008 with the idea that there's a better way for local businesses to sell their services on the web. Online scheduling helps small businesses book more appointments, convert clicks into new clients, and build a loyal clientele. Not to mention it saves a lot of time. Today most Americans turn to the Internet first to find local businesses. When service providers use Full Slate, prospective clients searching online can see their open timeslots and immediately book an appointment. Over 70% of consumers say they want to be able to make appointments online - and this kind of convenience can be a deciding factor when choosing a service provider. With online scheduling, there's no time wasted playing phone tag and no lost leads.
Full Slate is actively searching for a Technical Customer Support Representative who is an exceptionally motivated, self-starter with high potential to serve in our growing client services department. Should be a goal-oriented, highly organized problem solver who works well independently and in a team environment. The ideal candidate should be able to gather technical information and communicate resolution to non-technical people in a timely manner, as well as have excellent follow-through and follow-up etiquette. Candidate must be self motivated and able to self manage themselves as th supervisor is located remotely.
Responsibilities:
Answer Customer / Technical / Billing Support Inquiries Troubleshoot and document work effectively
Escalate proven issues with clear, concise, and systematic process documentation Help with testing new features, bug fixes and other enhancements
Provide assistance to direct supervisor on various projects
Requirements:
Excellent written and verbal communication and positioning skills Excellent interpersonal, organizational & listening skills
Effective prioritization skills, ability to manage time across multiple priorities Flexibility, handles fluidity and change well
Ability to learn quickly and work independently Winning, supportive attitude
Strong work ethic and attendance Strong sense of passion and vision
Excited about promoting success and growth within a start-up environment
Additional Qualifications:
BA/BS preferred
2-3 Years customer service experience
CRM, Jira, and Google Drive experience preferred
Not afraid to dig into very technical troubleshooting (often involving scripts and queries) Excellent research skills, demonstrable resourcefulness
Candidates should have a love for customer service and helping others
Technical Background working with Internet Technologies, HTML, Photoshop, CSV, cmd, Ruby, and firewalls
Technical knowledge is a plus but not required (just be ready to learn!!)