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Software Engineer Level II (Open)
Ref No.: 17-00018
Location: San Jose, California
Job Description:
We are looking for candidates with the following key requirements:
• Able to analyze and parse through log data to identify issue and solve
• Experience with UNIX, SQL(Informix), HTML, and JavaScript
• Able to work using command line, navigate between directories and files, understand/change permissions of files, update DB using SQL queries
• Experience with various technical software support processes/troubleshooting in implementation, application development, editing files and inserts in DBs
• Communicates (verbal and written) complex issues to assist our customer care team to understand and translate the issues and resolutions to our customers
• Handle high ticket volume across multiple product lines via ticketing system, chat channel, critical phone line and escalations

Along with their outstanding drive for accomplishment, the successful incumbent will bring with them:
• Must have some related software engineering/application troubleshooting experience in application development and information systems, editing and inserting.
Required Skills:
• Required experience with UNIX, SQL (Informix in particular), basic HTML, and Java Script.
• Understanding of technical software support processes.
• Must have excellent oral and written communication skills, a strong customer orientation and good organizational skills.
Preferred Skills:
Financial institution and data process vendor interface knowledge is highly preferred