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CA Clarity PPM Lead
Ref No.: 18-10078
Location: Santaclara, California
Position Type:Contract
 Responsibilities:
•Assists users by answering questions and problem solving related to complex PPM processes, procedures,  services and best practices
•Mentors, coaches and trains end users (Functional Leads, Functional Managers, PMs, etc.)
•Troubleshoots complex customer and system issues including, but not limited to, error messages, login difficulties, access denials, data issues and process failures
•Provides progress reports to inform stakeholders on project status
•Monitoring CA PPM schedule jobs and processes (daily, weekly, etc.)
Perform administrative requests (access, security, timesheets, OBS changes and updates, lookup changes, Rates Matrix, etc.)
•Perform system integration/acceptance testing for any configuration or changes