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Sr. PBX Technician
Ref No.: 17-00040
Location: Martinsburg, West Virginia
Position Type:Full Time/Contract
Experience Level: 8 Years
Sr. PBX Technician
Location:
Remote Extensive Travel Required

Who May Apply: US Citizen or Green Card; This employer participates in the e-Verify program.
Security Clearance: MBI - Moderate Background Investigation
Classification: Exempt

Overview:
Sr. PBX Technician will be part of a Tiger Team that will be deployed nationwide to provide on-site remote hands. These deployment will typically be between 3-14 days in length. Providing all on-site voice system PBX Operation and Maintenance (O&M) for all Customer's companies and associated facilities in accordance with the OEM specifications of equipment. This includes O&M on hardware, software, ports, common equipment, station, trunk and cards. Moves, adds, changes and disconnects will be a part of the primary responsibilities as well as providing and updating infrastructure documentation and reports, providing security support, inventory control, change management, preventive maintenance and training as required by the Customer.

Responsibilities:
The primary responsibilities of the PBX Technician include but are not limited to the following:
  • Install, setup and diagnose and solve problems on NEC PBX phone systems, network and data equipment.
  • Route and install cables and test lines to ensure appropriate signal quality.
  • Perform installation, maintenance and troubleshooting on Key PBX systems.
  • Testing, troubleshooting, cutting over, and turning up of phone lines.
  • At customer premises locations identify demarc, pretest and install IAD and loop testing.
  • Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely.
  • Analyze VS systems and make recommendations for modernization.
Required Skills and Experience:
  • Bachelor's Degree in Electrical Engineering, Computer Science, Information Systems, Information Technology or other related technical discipline AND 8 yrs. of telecommunications experience installing and cutting cable lines. 8 years of additional relevant experience may be considered in lieu of a degree.
  • NEC SV8500 Certification.
  • Experience with basic VoIP; VS PBX systems.
  • Prior experience setting and testing of telephone sets, installing new cable jacks, IDF crosscutting and documentation.
  • Familiarity with resolving PBX problems and Critical PBX failures (e.g. Emergency Replacement System PBX).
  • Ability to work individually or in an Agile team setting.
  • Exceptional verbal and written English communication skills.
Desired/Preferred Skills and Experience:
  • Government Agency contracting experience; VA preferred (VBA/VHA).
  • Cisco certifications.
  • NEC SV9500 Certification
Travel Requirements:
  • 100% Travel, expenses reimbursed