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Technician-Systems - I
Ref No.: 18-01090
Location: Dallas, Texas
Position Type:Contract
Start Date: 08/31/2018
General Summary: Responsible for handling all aspects of installations and cut overs of service for small to midsize markets. Works under moderate supervision.

Essential Duties and Responsibilities: • Performs moderately complex functions related to voice cuts.
• Tests and troubleshoots for moderately complex ds1s.
• Performs moderately complex functions related to data.
• Performs end to end translations for lines and trunks in at least two XO switch platforms, usually either 5E, DMS, Broadworks or Sonus

• Performs and understands all dacs mapping in TA5000, Alcatel, Titan, and Navigator, this includes ds0 and ds1.

• Manages an end-to-end VOIP install, this includes understanding of basic Sonus translations, Broadworks navigation and router troubleshooting with field at time of PTD and DD.

• Performs router configurations on Dedicated Internet Access (DIA) and VOIP products.

• Completes pre-testing and field testing on all XO products in assigned market with minimum supervision.

• Able to WOT/PTD a SIP order with an XO field technician.


Minimum Qualifications
Education: High School Diploma/GED

Licensures:

Relevant Work Experience: 4-5 years of related experience. 2 or more years technical experience, preferably working with Time Division Multiplexing (TDM) type switch platforms or VOIP services

Knowledge, Skills and Abilities
Basic Computer Skills Required? Yes

Software • MS Office
• Netanalyst

Hardware • DACS

Databases • Remedy
• TBS


Operating Systems • Knowledge of 2 of the following: CISCO, Tasman, Adtran or Carrier Access


Other Job Specific Skills • Command Line Interface experience in at least 2 of the following: 5e, DMS, or Sonus and either Cisco or Adtran

• Must have detailed understanding of CPE such as M13, channel bank, PBX, and routers

• Understands end-to-end data process on at least one order legacy, and diagnose issues related to configuration problems

• Rudimentary understanding of VOIP applications.