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Enterprise Command Center Operator
Ref No.: 20-00011
Location: New York, New York
Skills Required
  • 2+ years of Infrastructure Monitoring and Operations experience
  • Candidates must have a of College Degree in an IT discipline
  • Experience in running incidents / situations / crisis events in a complex environment
  • Basic network experience required, knowledge of routing protocols
  • Basic Compute (Linux and Windows) operational experience
  • Cisco CCNA or Linux and/or Windows Operating Systems certifications is a plus
  • Storage experience is a plus
  • Knowledge of monitoring tools is a plus
  • Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.
  • Good team player with a strong willingness to participate and help others.
  • Able to prioritize in a fast moving, high pressure, constantly changing environment; High sense of urgency with ability to adapt to new responsibilities
  • Strong communication skills.
  • Experienced on interacting with a demanding customer
  • Experience working in an IT Operations Command Center or Network Operations Center (NOC)

Schedule
  • Work is on-premise only
  • Holiday rotation coverage required
  • Weekend coverage may be required

Responsibilities
  • Eyes on glass – continuous monitoring of our technology estate to either anticipate or identify technology issues
  • Infrastructure Monitoring and Operations
    • Remediate issues with Client's IT infrastructure estate and fulfill operational requests
    • Collaborate with local and global teams to continuously share knowledge of the health of the production environment
  • Infrastructure and Trading Incident Management
    • Lead support teams to address and resolve incidents
    • Coordinate responses to outages, communicate to stakeholders, and manage incident bridges / calls
    • Ensure all incidents are accurately documented within our ITSM toolsets
  • Documentation of Processes
    • Write and maintain detailed runbooks with specifications for alert escalation and other processes
    • Continuous process improvement while increasing service quality