Previous Job
Training and Development Manager
Ref No.: 20-00033
Location: Southfield, Michigan
Position Type:Direct Placement
Title: Training and Development Manager
Job ID: 2019-1268
Location: Lathrup Village, MI
Pay Rate: Open and Highly Competitive
Additional Benefits: Health, Dental, Vision, 401(k), company paid holidays and more!
Type of hire: Direct
Shift: 1st Shift

Summary: Responsible for planning, developing and implementing all things associated with training throughout the organization. Identify training needs by partnering directly with business leaders, design materials including AV-aids, manuals, scripts and procedures. Leads the Training Team Members and ensures that they are efficient and effective in their roles. Prepares and manages the Training and Development budget and oversees planning and implementation of large organizational events, i.e. Team Learning Days, etc.

Position Responsibilities:
  • Develops and manages company training function, including the design and delivery of all curriculum.
  • Conducts training on a regular basis in conjunction with the Training Team schedules.
  • Manage new hire orientation/onboarding, and conducts training needs analyses with business leaders.
  • Develops internal training, develops specialists' skill, and manages relationships with external training resources.
  • Leads the team members on the Training Team through daily mentoring and leadership coaching.
  • Coaching annual performance reviews and any other corrective actions/disciplinary actions.
  • Establishes and evaluates metrics for assessing training efficiency and effectiveness, team member performance and implements suggestions for improvements.
  • Implements effective job aids and materials while utilizing knowledge of methods in classroom training and focuses on adult learning techniques.
  • Stays current on the latest training development and delivery techniques through OTJ training, workshops, webinars and on-line training resources. Makes recommendations to bring the latest techniques and skills to the Credit Union.
  • Collaborates with the Risk Management Team to ensure all program materials include information on required, up-to-date federal, state and credit union regulations as well as all compliance-related material.
  • Maintains a tracking system, including but not limited to the LMS, for training content and completed internal and external training hours.
  • Drives development, process and procedure enhancements for training and the company, based on business needs.
  • This includes tracking and maintaining all necessary procedures on The Hub so that all team members have access to training aids and documentation, once they leave the classroom and ongoing.
  • Helps to support other Credit Union strategic initiatives including but not limited to, Leadership Academy, Speak Easy, on-line banking, mobile banking and student branches.
  • Plans and leads company in-service days (2x/year) – Team Learning Days.
  • Works closely with Senior Leaders to inform of all training activities, as well as working with other subject matter experts to design policy/procedure and product delivery.
  • Responsible for management of career apparel process and completion of annual training budget.
  • Plans, assesses, develops and is able to deliver standard company training, i.e. new hire, 365Live, FSR and Teller training including New Accounts, Lending, etc.
  • Main point of contact internally and with our partners at MBC and New Horizons for all Leadership Academy-related work and planning for the company.
  • Ability to travel to branches/other site locations as and when needed.
  • Directs a variety of team members, as business dictates on the Training and Development Team, specifically.
  • Carries out leadership responsibilities in accordance with the organization's policies and applicable laws.
Position Requirements:
  • 7-10 years of training experience, preferably with sales training and/or financial services related work.
  • 4 year degree in a related field.
  • Strong working knowledge and experience in Instructional Design.
  • Background in evaluating and implementing proper training tools, assessments and aids for adult learners.
  • Previous experience and proven track record in successfully building/leading a team.
  • Prior experience in making sound decisions on sales and other skill level training and trainees.
  • Certification, extensive training and/or other related licenses in Training and Development preferred.
  • Must possess excellent verbal and written presentation and communication skills, with a strong interest in leading the Training Team, as well as conducting training.
  • Prior experience in evaluating all types of training programs to ensure effectiveness is required.
  • Proven ability and experience in operating all types of software programs, including Microsoft Word, Outlook, PPT, Excel, Viseo and any other systems that are required to ensure effective Credit Union training.

GTA Questions:
  1. Please describe your experience as a Training and Development Manager, as it relates to this position.
  2. Do you have at least 5 years of training experience, preferably with sales training and/or financial services related work? If yes, how many?
  3. Do you have previous experience and a proven track record in successfully building/leading a team? If yes, please explain.
  4. Do you have any certifications, extensive training and/or other licenses related to this position? Please explain.
  5. What is the highest level of education you have completed? Which field of study is this degree in and from which university did you graduate?
  6. Are you currently working? If not, when was your last day of employment?
  7. What is your "acceptable and "ideal base compensation for this position? We would like to make sure we don't price you out of consideration, but you know what the numbers are that you need (Please Do Not put negotiable)
  8. When would you be available to interview and start this position, if selected?
  9. If you currently do not live near the job location and the commute is too far for you, are you willing and able to relocate at your own expense?
  10. Are you able to work in the U.S. without need for a Visa, other than a TN Visa for Canadian citizens?
Please note that if you are a current GTA employee or are currently employed by one of our clients, we are unable to assist you. However, if you know someone who is seeking employment and is qualified for one of our open positions, you could benefit from our Bonus Referral Program.

Bonus Referral Program
If you refer someone we hire, we can offer up to $250 for contractors after they are on the job for 90 days and up to $500 for direct hires after they are on the job for 90 to 180 days, depending on the customer's payment terms.