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Customer Service Representative
Ref No.: 18-00580
Location: Perrysburg, Ohio
Position Type:Right to Hire
Experience Level: 3 Years
Start Date: 06/05/2018
Integrated Talent Strategies (ITS) is seeking a Customer Service Representative to work in the Toledo, OH area.  This position offers a variety of great benefits, including health insurance, 401(k), and paid time off.
 
Responsibilities:
  • Be the liaison between all relevant parties (External Customers, Distributors, Customer Agents or 3rd Parties, and Internal teams) for the purpose of ensuring that sales orders and agreements are fulfilled accurately, while providing highest levels of customer service. 
  • Work with technical, sales, procurement, order execution and other teams as necessary for the purpose of reviewing schedules, identifying, preventing and/or resolving issues with fulfilling sales orders on time and under budget all while meeting the contract deliverable.
  • Handles incoming orders from customers, sales and distributors, including processing paper work, determining routing of shipments, etc.
  • Will write up and enter phone, email and fax orders into system for processing, create pick lists and file all documents.
  • Prepare quotes and process special pricing orders.
  • Setup, maintain and update client account records and numbers.
  • Process warehouse transfers, invoices, credits, and freight claims.
  • Act as a backup for routing of international shipments.
  • Interpret basic contractual requirements into actionable work streams. 
  • Maintain proactively up to date contractual records and documentation. 
  • Evaluate and propose successful customer outcomes while demonstrating an understanding of financial impact on projects.
 
Requirements:
  • A minimum of 2 plus year of experience in a customer service position.
  • Ability to read, interprets, and executes verbal and written guidance to and from compliance staff, including sales order documentation, and company procedures with minimal supervision. 
  • Proficient use of computer systems and software, in particular: Microsoft Office Applications, internet based portals, file management programs, and email systems. 
  • Demonstrated success in customer service and satisfaction.
  • Strong communication skills including good telephone and writing skills.
  • Organizational and accuracy skills are very important as well.
 
About Integrated Talent Strategies (ITS)              
ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions.  Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.   
Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today.  Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades. 
Benefits include medical, dental, and vision insurance; 401(k) with a company match; paid holidays and vacations; tuition reimbursement.  To learn more, go to www.wehirepeople.com or click below to directly contact your recruiter.