Ref No.: 17-07097
Location: washington, District of Columbia
Position Type:Contract

Role-IT Support
Location -Washington, DC
Duration : 6+months Contract


Job Description :
Mandatory Skills
• Identify and propose IT applications that support the Department's work to CIT and assist in the development and implementation of the application
• Provide IT training for staff members, particularly for newly hired staff
• Setup video-conference, audio-visual equipment, and other electronic devices for presentations or conferences
• Prepare laptop PCs for mission travel
• Train laptop users in remote access systems, such as SSL VPN, Fiberlink, and Webmail and Notes replication
• Assist staff in procurement of cell phones and Blackberry devices
• Collect feedback on IT services from clients, utilizing surveys and 'Expos'
• Use the 'Remedy' call tracking system to track work and analyze reports to identify problem areas and training opportunities
• Assist staff in use of scanners, digital senders, and Bloomberg terminals (as applicable)
• Monitor voice and data communication usage charges for the department (if applicable)
• Assist the budget analyst in preparing requisitions for procuring hardware and software for department use
• Administer space usage, both with corporate shared network drives and Notes email archive
• Serve as the Department's Software Asset Management (SAM) Custodian, with the following responsibilities:
o Ensure compliance with SAM Policy, and SAM Process and Procedure Manual
o Keep up to date records for all software assets owned by respective Dept/Unit/VPU
o Conduct periodic inventories of all software assets owned by respective Dept/Unit/VPU