Call Center Analyst – Technologies and Projects
Previous Job
Call Center Analyst – Technologies and Projects
Ref No.: 16-12458
Location: Boston, Massachusetts
Seeking an experienced call center professional to help them implement, document and create training on new and existing call center technologies used by call center agents

•Assist in implementing projects for call center systems
•Participate in system planning
•Ensure deadlines and are met
•Maintain required project documentation
•Create new training materials, train staff on new system

*Participate in on-call TECH on Duty rotation that includes working 1 day every other month to do Microsoft Patches on critical servers

•Previous experience in working as a call center agent or supervisors 2+ years

- Work experience 5- 10 years
-Understand call center technologies and procedures
•Strong project management skills
•Strong analysis and critical thinking skills
•Deadline and detail-oriented
•Knowledge of training methods and online learning helpful
*Experience working with telephony/ call center agent applications or CRM - preferred.

* Knowledge of Avaya, Aspect or Cisco ACD helpful
* Must be comfortable presenting in front of all organizational levels
*Four year degree; direct experience can be substituted for degree