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Customer Service Rep.
Ref No.: 18-20239
Location: Holland, Michigan
Customer Service Rep.
Holland, MI
3 Months

I. JOB SUMMARY –

The primary duties of this position will be to provide customer service support for a number of terminals located throughout the Eastern half of the Client States and various terminals located in the Midwest.

Hours are from 10:30 am - 7 pm, Monday through Friday.

Note: First 2 weeks will be 8:30am- 5pm Monday through Friday for training.


II. REQUIREMENTS –

1. High school diploma or equivalent

2. 1 year or more customer service/call center experience.

3. Experience servicing customers and solving problems.

4. Demonstrated proficiency in PC applications.

5. Ability to type with speed and accuracy.

6. 10-key by touch.

7. Excellent organization and prioritization skills.

8. Effective oral, written and interpersonal communication skills.

9. Proficiency with Word and Excel.

10. Ability to work independently and multi task.


III. PREFERRED QUALIFICATIONS –

1. College level coursework.

2. Prior administrative support experience in a computerized office environment.

3. Experience in the Transportation industry a plus.