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Customer Service Rep
Ref No.: 18-20133
Location: CLEVELAND, Ohio
Customer Service Rep
Cleveland, OH
6+ Month Contract
M-F 9 AM-5:30​


Client's Service Organization is hiring Service Representative for its Cleveland Service Center. The Service Organization strives to provide best in class service by making every service experience a positive one. It is the Client of what we do and how we keep good going. We are looking for customer- focused, accountable, efficient and engaged professionals who are dedicated to and guided by a commitment to service excellence. Service Analyst establishes high quality customer relationships using informational resources and technical knowledge.

Primary Responsibilities:
Handle high volume of external inbound customer and sales agent inquiries.
Transact routine financial and non financial activity on client accounts with both expediency and accuracy.
Ability to handle most customer interactions independently.
Ability to explain basic information in functional area.
Assist team members daily to complete work in order to meet departmental and regulatory standards.
Effective decision making based on comprehensive case analysis.
Demonstrate valuable interpersonal skills.

Qualifications: Training & Development: Service Analyst undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

Shift Information: Monday through Friday, candidates should be flexible to work any 7.5-hour shift between 8:30 am 5:30 pm during the work week.