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Spec 2, Complaint Mgmt
Ref No.: 18-20063
Location: San Diego, California
Complaint Mgmt Spec 2
San Diego, CA
1 Year contract

Customer Advocacy-Technical is responsible for managing the technical related customer experiences for our products and services, as well as prioritizing business opportunities and product / service solutions.

• Demonstrates basic knowledge of the product line and how products are used and serviced
• Conducts tests as instructed by others
• Follows written procedures
• Raises issues of potential concern to others in the department
• Documents customer feedback and initial assessment information without adding opinion
• Forwards information to appropriate people as defined in written procedures
• Drafts technical closure letters for most issues
• Typically is a college / university graduate or has equivalent experience
• Has basic knowledge of theories, practices and procedures in a job family or skill
• Applies knowledge and skills to complete own work
• Depends on others for instruction, guidance and direction
• Develops competence in own area by performing routine work

• Collects basic information needed to analyze a problem, situation or issue
• Performs routine or basic analysis, following the correct steps and using the appropriate tools, observing and seeking guidance from senior staff when necessary
• Identifies basic implications/conclusions from the logical analysis of a routine situation or issue