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Customer Support - Maintenance Specialist
Ref No.: 18-20032
Location: Rochester, New York
Overall Purpose:
Work in call center receiving calls from Agent and/or customers regarding service affecting issues. Coordinate and assist in technical calls with customers, vendors, and Client technicians as needed to identify and resolve equipment problems. Coordinate testing schedule and assist Customer Project Managers, local exchange companies, and/or Client technicians to isolate and resolve network or customer equipment problems. Interface with internal departments (Provisioning, Billing, Sales, Client work center supervision, etc.). Desired previous experience in the Telecom industry with service delivery (knowledge of circuit types, Internet protocol). May be assigned any shift after training as this is a 24/7 center.