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Ref No.: 18-19975
Location: New York, New York
SVP Equivalent

The Smart Automation Centre will be responsible for partnering with our businesses and functions across Client to:
• Ensure all the elements are in place for the rapid deployment of Robotics and other related technologies, including infrastructure, vendor agreements, training and a standardized playbook
• Research emerging technologies and ensure best practice transfers across businesses and functions
• Support businesses and functions in identification of opportunities and help drive the execution of complex projects, where needed
• Track and ensure coordination of Client's Robotics Book of Work
• Provide visibility and governance for Senior Management and the Board over the Robotics program across Client

This role will play a key program management and governance support function for the Centre in the execution of key priorities as listed below:

Key Responsibilities:
• Act as a Smart Automation Catalyst – partnering with Businesses and Global Functions to identify opportunities to apply Robotics and build a book of work in line with business priorities and the objectives of the Services Strategy: 2020. In addition to being able to work with and influence senior management, this will require an understanding of which technologies are best suited to different use-cases and to translate those into business cases with a clear ROI.
• Lead the build-out of key supporting components such as:
o Optimize and refine the playbook for each emerging technology to ensure the fastest delivery possible (from use-case identification through to full implementation)
o In partnership with Technology, setup and maintain a knowledge sharing library for both (a) information about how to implement Robotics and (b) re-usable Bot code
o Lead the build-out of the Robotics Training Strategy (including the articulation of different audience segments, training needs, and content for each group)
o Work with partners across Client to identify and resolve barriers to seamless execution
o Support the development of a Standardized Business Case tool
o Support the development and execution of the vendor engagement strategy
o Support the design and build-out of 'Robotic workforce management tools' to ensure visibility and control of Robot performance
o Industrialize a firm-wide Change Management approach to create a strong controls ecosystem around Robotic deployment
o Refine the Services Strategy Business case (in partnership with Finance)

Other Responsibilities:
• Support the development and articulation of program progress, successes and challenges through various presentations, training and forums
Key Cultural Fit:
• You are entrepreneurial, and thrive in environments with a blank canvas that will allow you to flex your intellectual muscle to contribute to building a strategy from the ground up
• You have a passion for new tech, and are always on the lookout for "what's new”
• You are naturally gifted at thinking of ways to "do things better, faster, smarter”
• You work well in high-pressure situations, and consistently deliver under tight time constraints while delighting your stakeholders
• You can work across boundaries to fill the gaps, and drive accountability for yourself and others

Job Skills/Qualifications:
• Minimum of 10+ years total work experience (ideally with deep experience in financial services)
• 4+ years of project/program management experience related to technology deployment and ideally working with Robotics and other emerging technologies
• Previous experience in supporting the built-out and running of a pipeline of transformation work at an organizational level would be ideal
• Previous experience leading or developing automation solutions for Operations and Services (and particularly with Robotics) will be highly valued
• Strong data analytics capabilities especially cost analysis and internal/external benchmarking
• Ability to work effectively with senior managers and with large teams across countries, functions and businesses
• Understanding of the drivers of value including the ability to size and prioritize large scale initiatives across businesses and functions
• Strong communication skills and the ability to structure logical analysis in presentations
• Excel and PowerPoint skills are key
• An understanding of Client's businesses, the major strategic issues and the senior management landscape would be beneficial
Job Skills/Qualifications:
• An undergraduate degree and an MBA (desirable but is not required) from a top tier institution
• PMP or Prince certification is also desirable but is not required
• Lean and/or Six Sigma certification is desirable but is not required
• Previous experience with basic development or EUC configuration would be ideal but training will be provided
• Highly motivated, organized and methodical
• Logical, analytic and rational thinker
• Demonstrated team player
Educational Level:
• Bachelor's degree