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Customer Service Rep
Ref No.: 18-19613
Location: Tampa, Florida
Customer Service Rep
Tampa, FL
1+ Year Contract


Sales & Customer Service Representative

Client is hiring Customer Service Representatives for its local Sales and Service Center office conveniently located in the Westshore area. The Service Organization strives to provide best in class service by making every service experience a positive one. It is the Client of what we do and how we keep good going. We are looking for customer- focused, accountable, efficient and engaged professionals who are dedicated to and guided by a commitment to service excellence.
Customer Service Representatives establish high quality customer relationships using informational resources and technical knowledge.
Primary Responsibilities:
Handle high volume of external inbound customer and sales agent inquiries.
Communicates product features and benefits and contract provision details.
Ability to handle most customer interactions independently.
Ability to explain basic information in functional area.
Maintains satisfactory level of key performance indicators according to departmental requirements.

Qualifications:
Associates, or Bachelors degree preferred, or equivalent years of related experience
Minimum 2 years of customer service and/or call center experience required
Accountable, ethical, good decision-making ability
Strong written and verbal communication skills required
Excellent computer skills and ability to multitask

Training & Development:
Customer Service Representatives undergo a comprehensive training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.
Shift Information:
This is a full-time position Monday through Friday with a rotating Saturday. Candidates should be flexible to work any shift between 8am 8pm during the work week.