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Administrator - Insurance Operations
Ref No.: 18-19360
Location: Vancouver, British Columbia
Administrator - Insurance Operations
Vancouver, BC
6 Months +


Provides accurate, efficient and timely issuance of policies and related documentation. Role will provide an opportunity to increase technical proficiency (with the ability to answer questions on transactional questions), peer level coaching/mentoring, and process improvements projects. This individual will also support Client Facing Brokers in all aspects of administration and technical support. First level issue resolution.

The Vancouver Team is one of 5 teams across Canada we support each other on a National Level issuing Certificates of Insurance for our clients. This is a high pace and volume department. We coach and provide support training on-site as this is an introduction role into Insurance

Education:

• High School Diploma, College Degree is preferred
• 1-2 year's work experience within an office, 1 year previous insurance or financial services experience preferred

Skills We Are Looking For:

• Attention to detail is crucial since quality control the most important part of issuing Certificates of Insurance to our clients.
• Ability to read, analyze and interpret general business correspondence.
• Clear and concise oral and written communication skills.
• Ability to be self-sufficient after basic training has completed.
• Excellent organization skills – able to prioritize work and meet deadlines.
• Excellent interpersonal skills – This is a team environment.
• Proficient in Microsoft Office Tools (Outlook, Word, and Excel).

Workflow Administration
• Maintain a basic understanding of the core aspects of relevant Insurance and related legislation
• Maintain a basic technical understanding of all major classes of Insurance and specialist services that the Company offers to its customers
• Adhere strictly to the Company's Quality practices and other systems and procedures
• Comply fully with the Company's Errors and Omissions avoidance policy
• Align personal behaviors to Greater Good Principles
• Take ownership of personal development and behaviors, proactively improving knowledge and skills
• Comply with company policy for continuous professional development
• Maintain an adaptable and flexible approach to the work environment
• Build and maintain strong working relationships within your teams.
• Contribute to the achievement of Operations team Service Level Agreements (SLA),
• Manage and priorities own workload to meet individual SLA, KPI and Quality targets.