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Field Engineer 3 (1912202719)
Ref No.: 18-19357
Location: Redmond, Washington
Field Engineer 3
Redmond, WA
12 Months

Day to Day Work:
The Role: Support customer sites to provide services including installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services or problem escalation. The General Duties: * General hardware break/fix of laptops, desktops, printers, network devices * Troubleshooting and repair of hardware and software issues to maintain business continuity * Diagnose, troubleshoot and repair peripheral equipment and handhelds * New HW upgrades; Moves, adds, changes in a laptop and desktop environment; * Optimizing HW/SW/Networking product and configurations as scripted ensuring customer satisfaction. Role Requirements: 2 or more years in a technical field support, help desk and/or desk side support role Must have GED or High School Diploma.

Remedy or Service Now knowledge helpful A+ Certification required OEM certifications (Dell, Client, Toshiba, Lenovo. Apple) other certifications and/or training as requested. Responsibilities include: Install and implement connectivity and high-end systems products. Participate in the configuration and support of internal systems. Perform repair and parts replacement on desktops/laptops/tablets. Complete helpdesk training course and 4 major OEM platform certifications (Dell, Client, Toshiba, and Lenovo) within 30 days of hiring. Monitor and document daily service activity. Demonstrate excellent customer service and customer interaction (via phone, e-mail and face to face). In this position, you will manage continuous improvement of service delivery, your schedule (demonstrate excellent time management) and your interaction with other departments. You will need to attain working knowledge of both routers and switches in local area networks and wide area networks. You must have a clear understanding of active directory utilizing group policies and SCCM technology. You must be proficient with Microsoft applications, Windows 10, Windows 8.1 You should have positive, constructive attitude and the ability to work both independently and in team environment.

Required Skills:
  1. English,Experienced
  2. Problem Solving,Advanced
  3. CompTIA A+ 2009,Experienced