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Disputes/Chargeback Analyst
Ref No.: 18-19256
Location: NEW ALBANY, Ohio
This position is responsible for analyzing detail pertaining to Dispute cases with volumes totaling over $227 million while making independent decisions governed by our rule set and must be compliant to local, state, and federal laws as well as balanced to all clients. This is a Network level function maintaining relationships with Client, JCB, CUP, BC Card, as well as any new Issuers run through the network. Decision Dispute Cases throughout various stages of a dispute lifecycle that are for Muliti-Billion dollar merchants and Issuers. (2011 Dispute Volumes show over $225M in cases handled). Analyze complex Legal Contracts, case notes, documentation, previous actions and decisions, and review all new documentation received. Analyze data from 30 Domestic and International Issuers and over 150 domestic and International Acquirers. Properly document cases through manual case notes. Escalate case issues or errors to management. Support call volumes while providing Customer Service to Issuers, Acquirers, and Merchants. Maintain incoming Queue Volumes.