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Patient Access Representative
Ref No.: 18-19169
Location: Glendale, California
Patient Access Representative
Glendale, CA
1 Month+

**All Shifts Available**
  • 3:00 PM - 11:30 PM
  • 6:00 PM - 2:30 AM
  • 11:00 PM - 7:30 AM
** 24-32 Hours Per Week **

Major Tasks, Duties, and Responsibilities
• Maintain daily operations of each registration area.
• Maintain assigned staffing schedule, ensuring adequate coverage.
• Accept reservation in a courteous and professional manner. Obtain pertinent data.
• Maintain pre-admit files.
• Maintain Emergency Room logs (written and computerized).
• Greet patients in a friendly and helpful manner, identifying self. Wears ID badge with the name visible.
• Interview incoming patients; obtain accurate spelling of patient's legal name, address, phone number and insurance information.
• Assist patient in understanding benefits and hospital policies and procedures.
• Facilitate timely and accurate processing of patient registrations while preserving patient confidentiality and dignity.
• Accurate data entry of information, avoiding duplicated medical record numbers.
• Confirm accuracy of patient history and demographics.
• Enter insurance information as needed.
• Ascertain need for insurance authorization.
• Maintain a positive public relations manner at all times, displaying care and compassion.
• Explain admitting/departmental process to patients.
• Distribute admission material to appropriate departments.
• Develop co-workers relationships and strive to become a "team player”.
• Assist with new employee orientation and with their continued growth.
• Assist co-workers with problem solving.
• Assist Director and Team Leader in maintaining a quality registration product.
• Take part in departmental cross-training program.
• Adhere to written hospital policy and procedure.
• Maintain professional, business-like appearance.
• Accept payments from patients and accurately complete cash sheet.
• Accept departmental deposits and review for accuracy.
• Perform all other duties as assigned.

Minimum Experience/Knowledge: • Minimum one (1) year of experience in hospital admitting environment.