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ServiceNow Business Analyst
Ref No.: 18-19063
Location: Brooklyn, New York
CLIENT supports and works with various City stakeholders, including agencies that are hosted by CLIENT, agencies that maintain their own IT infrastructure, and agencies that are partially hosted by CLIENT. Within this overall IT environment, CLIENT supports over 300,000 users with over 100,000 profiles as well as over 500 support groups citywide (175 in CLIENT). To support this complex technical environment, CLIENT needs a robust, comprehensive Information Technology Service Management (ITSM) tool that enables CLIENT to effectively support the IT operations of its various citywide stakeholders. The purpose of this program is to engage with a vendor to facilitate requirement workshops with CLIENT Service Management, Infrastructure Management, Business Solutions Delivery, Enterprise &
Solution Architecture, and IT Security teams. Using the outputs of the workshops, CLIENT will employ a ServiceNow implementation vendor to execute the requirements, workflows and testing necessary to implement ServiceNow suite of products. Responsibilities The Business Analyst will employ standard Business Analysis techniques (Interviews, workshops, JAD sessions, etc) to understand business needs and clearly define the business, technical, and functional requirements, workflow processes for the IT Service Transformation (ServiceNow) project. This resource will work closely with other team leads (ServiceNow Business Process Consultants, Project Managers, User Experience Designers, Developers, Solution Architects and QA Testers) to translate those Requirements into optimal solutions. This role is critical to the overall success of the project; greater thought and thoroughness put into the initial requirements phase of the project exponentially reduces the cost and amount of time spent rebuilding and testing (due to revisions) down the road.

This resource will have experience working on ServiceNow implementation projects and documenting workflows.