Previous Job
Front Office Trade Support
Ref No.: 18-19032
Location: New York, New York
Business Overview:
We are currently seeking a talented front office support individual with a solid background supporting a broad suite of FX etrading applications. The individual will join the existing FX Trading Support US team in New York, which is part of a 4 strong global Electronic Markets application support teams. We work closely with FX Traders, Sales and Middle Office personnel locally and alongside a global development team.
  • Support a complex a Global Production system architecture including the following FX eTrading and eCommerce Applications:
    • Single/Multi Dealer Platforms
    • Electronic Trading
    • Algorithmic Trading
    • Auto hedging
    • Cortex FX
    • Client Distribution Platform
    • Etc…
  • FIX API integration work.
  • Troubleshoot and resolve issues quickly and provide detailed and accurate reporting.
  • Perform system installs, upgrades and configuration, whilst adhering to a rigorous change management process.
  • Actively monitor systems, as well as performing periodic system checks and tests.
  • Specifying requirements for bug fixes and system enhancements.
  • Development of support tools, particularly those which automate manual checks.
  • Delivering formal and ad-hoc training to users.
  • Participate in an early (0700) and late (1900) shift, and on-call cover on a rota basis. 
  • Bachelor or Master degree in a numerate subject (Engineering, Computer Science, Math, Physics, etc…) required.
  • Minimum 3 years' experience in Electronic Markets Application Support.
  • Strong analytic and problem solving skills.
  • Excellent verbal and written communication skills.
  • Motivated to work under own initiative whilst being a team player.
  • Strong knowledge of the FX business products and Electronic Markets.
  • Strong knowledge of SQL (SQL Server and Oracle).
  • Strong knowledge of Excel/VBA.
  • Strong knowledge of Unix/Linux systems
  • Knowledge of Networks, Market Data and messaging technologies (FIX, TCP/IP, TIBRV, MQ Series, Multicast).
  • Knowledge of scripting languages beneficial. Knowledge of C++/C# beneficial.