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Customer Support - Level 1
Ref No.: 18-18507
Location: Alpharetta, Georgia
Overall Purpose: Serves as first level of escalation for problem resolution with consumer or business customers; directs, coordinates and provides the highest level of customerservice to ensure consistent customer satisfaction. Roles & Responsibilities: 1) Responsible for resolution and follow up regarding inquiries relating to billing, ordering, provisioning , or collection. 2) Direct, coordinate, and provide the highest level of customer service. 3) Resolve most issues including repair, maintenance, billing, LSO, and/or orders. 4) Proactively identifies, communicates and resolves service affecting issues, technical support for product service resolution. 5) Recognizes and recommends operational improvement. 6) Supports either sales or non-sales positions. 7) 24X 7 environment.