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Application Support & Deployment III
Ref No.: 18-18389
Location: Cambridge, Massachusetts
Proteomics result database project developer

Job Description: Service Delivery role provides business specific support services to users. The person holding this role is someone who regularly interfaces with business customers in order to deliver IT related support or services. Major Role Responsibilities: • Drives service delivery cost reductions while maintaining/improving service delivery; • Builds strong relationships with clients to provide support and understand their support requirements; • Troubleshoots performance problems and maintaining security configurations; • Tracks and resolves user issues; • Oversees the installation and configuration of application software, both off-the-shelf and developed in-house; • Executes service management processes at a site or group of sites; • Reports on service levels and spending; • Tracks and manages spending on support against agreed support budgets; and • Drives service delivery cost reductions while maintaining/improving service delivery; • Ensures service requests and service level commitments are met. • Application Support & Deployment - has two distinct IT functions "Project Application Support & Deployment " for applications which have not been passed over to support (ADS), usually where project teams continue to exist due to continuous development activities, usually for a single or linked group of applications, and "Advanced Deskside Services (ADS) " which provides a range of support activities for multiple applications used across supported business groups including deployments. Years of Experience 5-7.
Position Comments visible to MSP and Supplier: Proteomics result database Project Developer
Open to non local candidates if they can relocate at their own expense.
Needs to be onsite all week
Some flexibility with shift
Years of Experience 5-7
3 months to start (possibility of extension)
Required skills: Python coding (including Flask or Django)
SQL/Relational database (Oracle preferred)
What is the minimum education experience required?: A bachelor's or master's degree in bioinformatics, computer science, biophysics, or a related discipline, or equivalent experience in bioinformatics in the pharmaceutical or biotech industry- must have at least a bachelors