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Operations Specialist (Level I)
Ref No.: 18-18373
Location: Dallas, Texas
Responsible for the day to day monitoring accounts payables (client bills/wires) and issuing accurate payment for high net worth client bills/wires. Responsible for reconciliation of activities in related Trust system accounts and internal DDA. Responds to inquiries from LOB associates and internal support units. Responsible for processing escalated/complex Bill Pay/Wires issues to accommodate SLAs and quality criteria to achieve error free processing.
Responsibilities include:

•Review, research and independently decision ultimate resolution of Bill Pay/Wires escalated issues. Ability to comprehend and articulate to the Account Officers/Managers complex issues, trends and potential impact to client and systems.
•Analyze moderate to complex accounting and system impacted situations.
•Review and maintain Special Handling Instructions to ensure payable and expense allocations are clear to ensure accurate transaction posting
•Access various internal applications to monitor and identify accounting exceptions for resolution.
•Understand Bill Pay Services/Wires Accounting department's various system platforms and possess a thorough understanding of the departments objectives by participating in system enhancements, testing, implementations, migrations and actively participate in departments meetings.
•Coordinate with the Account Officer/Manager to ensure disbursements are in accordance with compliance to reduce risk for the client and the firm.
•Reconcile (daily) various internal deposit and house accounts to ensure exceptions are cleared within SLA.
•Process ACH entries for Bank Commercial Loan Services and Wires within designated SLA
•Maintain and edit department's Processing Guide for Associates and Job Aids.
•Assist Administrative Manager, Asset Manager and Client Associates with service issues, researching internal client inquiries, and providing timely solutions

Required Skills
Minimum 5 years Accounts Payable processing.
•Strong highly developed accounting and reconciliation experience
•Proficient in PC applications, including Excel, Access, Word, and Outlook
•Highly motivated, self-starter and possess the ability to work independently
•Acute attention to detail
•Ability to multi-task in fast-paced environment
•Must be able to work well under pressure and exercise sound judgment and adhere to all regulatory and compliance requirements.
•Excellent written and verbal communication skills
•Candidate is expected to demonstrate leadership qualities, flexibility and be a team player
•Bachelor's degree or equivalent work experience preferred
* Must be flexible to help support other group in the department as needed
•Position is located in Dallas, TX