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Application Support Analyst
Ref No.: 18-18354
Location: Durham, North Carolina
Client is hiring an Application Support Analyst (Service Support) at Client Investments in Durham, NC

Primary Responsibilities
Act as team player to support multiple critical applications, and partner with other team members
Cover on call during US Trading hours for Incident Management, Escalation and Resolution
Work with users and help desk staff to understand and reproduce issue, performing initial diagnostic analysis
Perform root cause analysis and remediation of issues not requiring software changes
Collaborate with the business engagement & development teams on software fixes and planning
Provide regular communication to the impacted user / customer
Participate in Disaster Recovery planning and exercises
Provide operational reporting / trending of problems
Recommend tools & processes to streamline Incident Management process

Education and Experience
Four year college degree or equivalent work experience
Knowledge of financial services; asset management is strongly preferred
Financial background a strong plus
Skills and Knowledge
Strong Database/SQL knowledge required
Scripting knowledge (i.e. Perl) a plus
Experience with programming languages (i.e. .Net, Java, VB) a plus
Knowledge / Experience with Monitoring tools a plus
Strong organizational skills
Excellent problem solving and decision-making skills
Strong communicator

Position Description
The EI Production Services team is looking for a highly motivated application support professional to work with a dynamic, cross-geographical technology team supporting Asset Management applications and data attributes. PS supports a full suite of desktop and web-based applications for the Traders, Research Analysts and Portfolio Managers across FMR. These applications help our business research, evaluate and trade all aspects of the equity, bond, and money market asset classes.

We are looking for a highly motivated individual to act as our application point person for problem resolution activities. Focused across application and database batch environments, this individual will provide level 2 support, which encompasses; business impact assessment via customer interaction, initial troubleshooting and analysis of issue, possible remediation through data manipulation or application tools, and coordination of software fixes with the development teams. This is a fast paced, energetic and collaborative work environment. Assets under management have grown significantly over the past few years, and continue to grow. This is a unique opportunity to work with a core Client business.

The successful candidate must possess excellent customer service and problem analysis skills as well as strong communication and interpersonal skills. This person must take initiative, be a team leader, and be versatile in their abilities. To be successful, the individual will need to quickly gain expertise in the suite of production applications and tools used by our investment professionals, understand the underlying data, and gain an understanding of high level system flow across our investment research application set.