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Customer Support - CMS-UA
Ref No.: 18-17845
Location: AUSTIN, Texas
Overall Purpose: This position will provide support for Client Managed Customers. Roles & Responsibilities: 1) Customer call receipt ? first point of contact for Customers for problem recording. 2) Customer verification, problem validation and documentation. 3) Ticket Management. 4) Status customer on a regular basis. 5) Manage escalations. 6) Interface with internal and external Client/Vendor. 7) Adhere to SLAs, processes and tools. 8) Basic trouble shooting routers/circuits.