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Spec 2, Technical Writing
Ref No.: 18-17501
Location: San Jose, California
Technical Writer
San Jose, CA
1 Year


Responsible for providing a broad range of high quality documentation for new and existing products including, but not limited to, service bulletins, procedures, support forms and manuals and materials as needed for new and existing products. Organizes and manages documentation while ensuring the accuracy and integrity of all department technical publications.

Duties and Responsibilities

Produces and maintains high quality service documentation for new and existing instruments including, but not limited to, service bulletins, procedures, and manuals while ensuring the accuracy, integrity and validation of these documents in partnership with product support specialists.
Develops and maintains business procedures for the Technical Publications function in the Services department, optimizes the document management and control system in the department for all products.
Creates, manages, and reports for the Technical Publications function in Product Services.
Acts with highest standards of professionalism, ethics, and integrity consistent with Client core values.
Bring regulatory compliance questions/issues to the attention of management.
Promotes a safe work environment. Participates in Environmental Health and Safety programs. Addresses corrective actions whenever a hazard is identified.
Performs other related duties and assignments as required.

Qualifications

Excellent written and oral communication skill
Previous experience working as a Technical Writer
Effective critical thinking, organizational, creative and teamwork abilities
Writing skills that include logically organizing information and creating error-free PDF files
Experience as an Instructor, Field Service Engineer or Product Support Engineer is a plus
Previous experience with adoption and application of web-based platforms used in technical publications functions

Previous experience in the biomedical/biotechnology field or equivalent is a plus
Basic understanding of FDA and CE requirements is a plus
Experience with MadCap Flare is a plus.


Education and Experience

Bachelor's degree
Minimum 5 years of experience in a technical writing or similar capacity
Working knowledge of FrameMaker, Photoshop, MS Word, Excel, Powerpoint