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Operations Specialist (Level III)
Ref No.: 18-17466
Location: Charlotte, North Carolina
Senior Operations Analyst

Ensure eDiscovery requests from legal and regulatory stakeholders are fulfilled in timely matter. Ensure Bank data is collected promptly and accurately. Data not produced in a timely and accurate manner can put Bank at reputational risk and make us vulnerable to possible sanctions and fines.

• Perform collection tasks on internal data sources, exchange email (Active), machines and local devices, and network based collections (homespaces, share drives, entities).
• Complete internal collections through the barcoding process to ensure data preservation.
• Troubleshoot collection failures, stalled collections, and errors.
• Complete internal data transfers to copy data from the source vault to a staging location, perform quality checks, and ensure data is prepared for delivery.
• Maintain cycle time targets with zero tolerance for aging items.
• Works closely with Case Analysts and Service Delivery Managers to ensure prompt and accurate collection of data based on case parameters/collection requests.

• Experience working in an IT or related field.
• Effective time management and multi-tasking skills
• Excellent written and verbal communication skills
• Ability to excel in a metric driven, production environment
• Strong PC skills

• Prior experience performing data acquisitions or knowledge of Cyber Forensics tools/processes.
• Prior experience working within the Legal, Regulatory, or Compliance space.
• Demonstrated abilty to multi-task, managing priorities within shifting deadlines and dynamic customer requirements.
• Knowledge of the Electronic Discovery Reference Model (EDRM).