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Desktop/IT Support Engineer
Ref No.: 18-17264
Location: Boston, Massachusetts
6 Months Contract with Possibility of Conversion

Our Information Technology team is seeking a talented IT Support Engineer to assist our employees in Phoenix, Sunnyvale, Kansas City, Boston and branch locations. The focus of the role is to design and implement scalable desktop solutions, empowering employees to easily serve customers. As a Boston IT Support Engineer, you will support Executive level staff on a day to day basis You will also serve as a primary escalation point for the Service Desk Technicians. You will occasionally provide support over the phone using remote tools, perform hands-on support and system deployments for users in our Boston office. You will also be responsible for Windows and Mac back end administration of core end user management systems. As the escalation point of contact for most IT customers this is a highly visible position, so you'll need excellent customer service skills and the ability to communicate clearly with non-technical users.

Primarily works on short to mid-term projects and desktop engineering solutions to enhance end user experience. Support executive staff's technical needs. Occasionally provide phone and hands-on support to Financial Engines Employees. Prioritize service requests and escalated support tickets as appropriate. Troubleshoot and identify network & server related problems for handoff to other teams. Be an escalation point and mentor for the Service Desk Technicians.

Qualifications: 6+ years of professional Helpdesk experience. Excellent oral and written communication skills. Ability to manage projects and delegate tasks to others. Demonstrate problem solving skills. Experience providing software and hardware support, Windows Active Directory environment, and w/ MS Exchange + experience with Windows Server.