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Configuration Analyst
Ref No.: 18-16801
Location: Enfield, Connecticut
Configuration Analyst
Enfield, CT
4 Month + Contract

Job Description:

As a Configuration Analyst, you will evaluate business and technical requirements and translate into designs for our Call Center. You will unit test and support our functional testing. You will work with others to design and develop of application integration components that will be utilized by multiple call centers.

Role Characteristics:
  • Seasoned individual capable of handling broad scope projects that have short to medium-term focus
  • Works with guidance on more complex projects
  • Capable of applying knowledge to handle all but the most complex problems independently
  • Makes value added improvements to existing programs and procedures
  • Anticipates change and directs or redirects efforts
  • Makes practical suggestions for improving work processes in discipline
  • Works for consensus and contributes to achievement of work group goals
  • Individual typically has at least 5 years of related experience
Job Responsibilities & Requirements
Basic Job Qualifications:
  • 5+ years of experience in lead roles related to designing and delivering large-scale technical programs
  • 5+ years of configuration and integrations with hosted vendor Call Center as a Solution (CCaaS) products
  • Experience integrating Fraud detection applications
  • Experience with CCaaS Integration with different CRM type applications and other data sources
  • Familiarity with API methods and implementation of web services in a distributed environment (datapower, REST and/or SOAP based requests, etc)
  • 3+ years of working knowledge of databases, preferably experience with one of these (Teradata, Oracle, Sybase, DB2)
  • Experience with working collaboratively with onshore and offshore teams
  • Ability to articulate technical concepts to both business and technical audiences with ease
Preferred Job Qualifications:
  • Bachelor's Degree
  • Experience with NICE/inContact software applications
  • Key contributor to design and coding patterns, leveraging experience and industry standards and best practices
  • Lead and collaborate on design sessions with an eye towards designing reusable components
  • Mentor others regarding best practices and leading industry principles