Previous Job
Win 10 PC Deployment - Lake Forest
Ref No.: 18-16199
Location: Lake Forest, Illinois
Need (2-3) resources to do PC imaging and deployment at NM. They would join a team of 5 other resources. They would unbox, image and deploy devices under the direction of NM.

Provide support within a corporate environment for PC's and laptops. Provide desktop support, which includes troubleshooting end user computing issues, loading operating systems and special applications. Responsible for the installation of desktops, laptops, monitors and telephones within the office.
Works with other areas of IT Services to enhance the efficiency of desktop computing and supporting infrastructure.

Associates or Bachelor's degree in technology or related discipline is preferred
Certified Microsoft Certified Professional (Strongly preferred or related certifications)
A+ certification requested

• 5-7 years of Field Engineer experience working with Microsoft Technologies
• Windows 10, Windows XP, Win 7, Office Suite 2010, 2013, 2016
• Familiar with Lenovo, Dell, and Client
• Experience with basic Printer support.
• Troubleshooting remote network device experience.
• Working knowledge of LAN protocols and TCP/IP Ability to clearly document systems and procedures
• Strong oral and written communication skills
• Ability to follow established change control procedures
• Ability to work independently
• Experience with application support.
• Basic Active Directory Administration (password reset)

Perform assignments as directed by client - team manager.
Recognize situations requiring a service call Escalation and follows proper Escalation Procedures.
Provide the support required to close service tickets, within the SLA and to the satisfaction of the
customer ( "fix the customer?).
Provides timely and, accurate updates to the Remedy ticketing system
Effective time management skills required.
Excellent decision making and problem solving skills required.
Ability to communicate technical information to a non-technical audience in a clear and coherent manner required.
Ability to work with a broad constituency and have tolerance for the different work styles of the various clients required.
Ability to work in an environment that may be occasionally stressful when assisting clients on site required.
Strong communication skills required.
Superior customer service focus required.

This would be normal Business hours.