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Fraud Analyst (Level II)
Ref No.: 18-15772
Location: Fort Worth, Texas
Must have one year of call center / phone experience - previous fraud experience not required

The Fraud Analyst II reviews customer credit card accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound credit card calls and take appropriate action based on transaction characteristics of greater complexity. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools.